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You said we did

We welcome your comments, concerns, complaints and compliments – through listening to your experiences we can learn and make improvements for everyone. Using your feedback to make changes helps and benefits you, our patients, carers, our community and us the practice in many different aspects of care and support.

Here are some ways that we have been listening to you recently:

(for a more detailed and up to date look into our ‘you said we did’ scheme, please visit our waiting room area at the practice, and take a look at our notice board)

You said…

We did…

“It would be useful if when the telephone system is on answerphone message for lunchtime it would be helpful if it gave times when the phone line is back open”

Request has been made for the message to be updated on the next phone review early spring. (NB – Routine updates are carried out quarterly due to charges made by the phone company for each change) (Nov 2014)

“When registering online, website only says proof of identity, nothing about household bill or form to fill in”

The practice has created a new website which is easier for us to change things and more user friendly (Jan 2015)

“Too much waiting room space utilised for fund raising promotion for individuals. Space should be used for more educational/community related material”

The practice has other dedicated notice boards dedicated for other general and statutory information/educational notices. The practice will however monitor and ensure that all general/community related material is vetted, proportionate, and relevant to the Chestnuts and the Community Ethos. (Aug 2014)

“Toys in waiting room are noisy when children banging on wooden floors”

The practice does not have funding to provide soft flooring/carpeted area and has taken the decision to remove toys but leave a good supply of childrens books available. (May 2014)

“No child edge protectors on tables in waiting room”

Will order further supplies and investigate a more permanent fix. (Mar 2014)



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