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Friends & Family Test

The Friends and Family Test (FFT) is a short questionnaire which gives you the chance to provide feedback on the care and treatment you've received at our GP surgery. It also helps us to improve our services and see where we've done things right!

The questions are answered anonymously which means you don’t have to give us any personal information. You can have a family member or carer help you complete the survey.

To find out more about the FFT, please visit www.humber.nhs.uk/your-views/friends-and-family-test.htm


To complete our online FFT, please visit www.surveymonkey.co.uk/r/FFTSHORT. When asked for the team code, please enter GP001.

Thank you.

Results

We asked you in our recent surveys to vote ‘how likely you are to recommend our GP practice to your friends and family’.

Would you recommend us to your family and friends? this is what you have said so far:

Current Year, April 2016 – March 2017

(Last updated 3rd April 2017)

Answer SelectedTotal ResponsesPercentage
Extremely Likely6872%
Likely1415%
Neither Likely or Unlikely33%
Unlikely55%
Extremely Unlikely44%
Don’t Know00%

Last Years Results 2015-2016

(Friends and Family started 1st April 2015)

Answer SelectedTotal ResponsesPercentage
Extremely Likely11575.16%
Likely2616.99%
Neither Likely or Unlikely63.92%
Unlikely31.96%
Extremely Unlikely10.65%
Don’t Know21.31%

Thank you for your responses. Please keep letting us know your thoughts. You can complete the simple and fast friends and family test at home from our website, located at the bottom right of our home page. Or by clicking here

Or alternatively you can complete a form available in our waiting area and returning it in the box provided or any or our confidential post boxes situated both inside and outside the practice.

Your 10 most recent comments:

(Last updated 1 March 2017)

Your 10 most recent comments 2016/2017
Always had excellent service
Staff very helpful
Practice nurse yesterday was really kind as well as competently.
Thanks!
I’ve been with the practice Since 1983 (was with Dr **** originally) and my experience has always been very positive. All the staff have been friendly and helpful always.
Each Time I have an appointment, they are never on time. I always have to see Dr **** who never appears to be on time with the appointments and when you do eventually get to see her the GP is rude and dismissive
Best Practice I’ve been to super cared for and cheerful.
Prompt, same day appointment to see nurse. I telephone 9:20am Monday for an apt to see nurse. got saw at 1:10pm
Good Service, very polite and helpful
My treatment has been A*.
Always had excellent service.
Can always see a doctor quickly if you come to open surgery each day. Friendly and helpful staff. Doctors are friendly and able to give and keep us informed.


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