The Chestnuts Surgery, 45 Thwaite Street, Cottingham, East Yorkshire, HU16 4QXTel: 01482 847250
How Information about you helps the NHS to provide better care...
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone. The information along with your postcode and NHS number, BUT NOT YOUR NAME, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services, or, carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything.
The practice will be closed from 12 noon on the following dates for Protected Time for Staff Learning:
THURS 2nd OCT 2014
The practice will re-open at 9am the morning after the training days.
Emergency GP 'Out of Hours' services will take over from 12 noon on the above dates. If you require assistance, you should ring 111 where you will be assisted further.
Our PPG is about implementing real, positive change within our community. The aims and work of each of our groups entirely depends on local needs, but at the same time they all have the aim of making sure that our practice puts the patient, and improving health, at the heart of everything it does.
PPGs have an increasingly important role to play in helping to give you, our patients a say in the way services are delivered to best meet your needs, and the needs of the local community.
PPGs can help our GPs to develop an equal partnership with you, our patients. They can also help our GPs to communicate accurately and honestly with individual patients, and with the wider community about key health matters. They can also help to reduce costs and improve services by identifying changes that the practice may not have considered, allowing resources to be used more efficiently. What is more, they can develop mutually supportive networks for patients and the practice, outside of individual appointments.
In practice, PPGs can play a number of roles, such as:
There are two ways you can join our PPG, you can either join our real group, or if you are short of time you can join our virtual group.
The CCG have also recently introduced a “Practice Patient Group – Ideas Sharing Meeting”.The patient Ideas sharing group meets periodically at Health House, this is an East Riding CCG wide initiative for patient group members to meet and share ideas and good practice with the aim of improving the work the PPGs do across the East Riding.
Notes from the meetings are available by contacting:
or by phoning Jane Innes at The Chestnuts Surgery on 01482 847250
We will however put the various topic discussions and presentations on this site for your perusal. These can be found in the table below.
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf versio n of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
The Chestnuts Surgery began seeking representation from its community to form a patient group during mid 2011.
The group finally achieved a good level of cross representation of its community by September, including representation from all age groups, working / non working and retired patients / frequent and non frequent users / male and female / ethnic representation /patients with chronic conditions / patients with children.
The surgery continues to seek represntation form all its groups, and where we have been unable to obtain group members from any sepcific area, we are actively targetting these areas inviting membership to the group.
Click on the links to read our various reports
Patient Group Annual Report 2013-2014
PRG Report at March 31st 2012
Patient Survey 2008-2009
Patient Survey 2009-2010
Patient Survey 2010-2011
Agenda & Minutes of Previous PPG Meetings:
Agenda (February 17)
Minutes (February 17)
Agenda (July 16)
Minutes (July 16)
Agenda (March 16)
Minutes (March 16)
Agenda (December 15)
Minutes (December 15)
Agenda (August 15)
Minutes (August 15)
Agenda (July 15)
Minutes (July 15)
Agenda (April 15)
Minutes (April 15)
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
Note that by using this form, you will be sending information about yourself across
the Internet. Whilst every effort is made to keep this information secure, you should
be aware that we cannot offer any guarantees of absolute privacy. If this matter
concerns you then you should use another method to notify us of your comment.
Your IP address (188.8.131.52) will be sent
with your communication. In rare cases where abuse or criminal activity can be shown
to have taken place this may be used by the authorities to trace you.
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