For the attention of all patients – COVID-19 Notice
In order to reduce the risk of the spreading of viruses such as COVID-19, The Chestnuts Surgery is now operating a full telephone triage service to all patients. Please DO NOT attend the surgery unless you have spoken to a member of staff on the phone first, and have received instructions to visit the practice. You can also consult with the practice online by clicking here.
We would like to thank you for your cooperation at this time.
Welcome to Chestnuts Surgery
The Chestnuts Surgery provides a high standard of patient-centred care to the residents of Cottingham and the surrounding area. We aim to treat all of our patients promptly and with dignity and respect.
Our dedicated team are here to treat minor ailments and provide specialist management of long-term conditions and clinics covering a wide range of healthcare issues. Online services mean you can now do many things from the comfort of your home, such as order a repeat prescription or cancel an appointment.
If you would like to register with us, please complete our registration form and new patient questionnaire which you can collect from our Reception staff.
Changes to the Chestnuts telephone system.
Dates for your awareness - Practice Changes
From Monday 2nd March, 2020, all calls made to our Chestnuts Surgery will be transferred to our Hallgate Surgery telephone system.
We have heard your feedback loud and clear, and want to ensure that our telephone queues are tackled in an efficient way as soon as possible. In addition, the new system will allow us to measure our incoming call volumes to review how we manage our calls over time.
Read more on the telephone system change here
How you manage your prescriptions: an update.
Dates for your awareness - Practice and Local Pharmacy Changes
From 1st February 2020, our Hallgate and Chestnuts Surgeries will no longer facilitate prescription orders over the telephone.
Due to building works for the new surgery, and in an effort to minimise telephone queues from your recent feedback, we encourage all of our patients to register for our electronic services.
Read more on our prescriptions update here
From week commencing 1 July 2019 our practices will be offering some extended access appointments to support you outside of the core hours 8.00am - 6.00pm
We will have a mixture of Practice Nurse telephone appointments, Nurse Practitioner telephone appointments (Minor illness and injury advice) and face-to-face Health Care Assistant appointments
Patients at Hallgate and Chestnuts surgery have an option to book at either site so this is not restricted to your own surgery to offer more availability to you.
These clinics will be held on Tuesdays and Thursday mornings from 7.30am - 8.00am routinely (this may change when staff are on holiday and start from 7.00am Tuesday / Thursday or 7.30am - 8.00am on Wednesdays)
Please ask for more information at reception to book or if you have an questions.
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|Monday||8:30am - 6.00pm|
|Tuesday||7.30am - 8.00am (extended access only at Chestnuts Surgery) 8:30am - 6.00pm|
|Wednesday||8.30am - 6.00pm|
|Thursday||7.30am - 8.00am (extended access only at Hallgate and Chestnuts Surgery) 8:30am - 6.00pm|
|Friday||8.30am - 6.00pm|
Try the new NHS app
If you are a patient at our practice you can now use the NHS app, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS app to check your symptoms to book appointments, order repeat prescriptions, view your GP medical records and more. Go to www.nhs.uk/nhsapp for more information.
The Chestnuts Surgery was recently visited by the CQC inspection team and received an overall "good" rating.
For advice and assistance in this time, please contact 111 or in event of a medical emergency please contact 999
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(Site updated 17/03/2020)