Changes to the Chestnuts telephone system.
Dates for your awareness - Practice Changes
From Monday 2nd March, 2020, all calls made to our Chestnuts Surgery will be transferred to our Hallgate Surgery telephone system.
We have heard your feedback loud and clear, and want to ensure that our telephone queues are tackled in an efficient way as soon as possible. In addition, the new system will allow us to measure our incoming call volumes to review how we manage our calls over time.
We are hoping that this change in systems will help us in our effort to minimise wait times over the phone and we have reviewed our staffing levels at the Hallgate site to support this change.
Please keep in mind that there are also other ways to make appointments and to submit queries and medication requests, including the following:
The NHS app – you can download this via your smart phone play or app store.
Engage consult – you can submit this via our website “online consultation”.
SystmOnline Services – you can register at reception for this with your ID.
Please note: There will be no changes to the Chestnuts telephone number at this time and lines will be open 08:00 – 18:00, Monday to Friday.
We do not expect this system transfer to cause any inconvenience to our patients, but please be aware that if the experience is somewhat different to what you are used to, this is why.
We appreciate your cooperation.
The Chestnuts & Hallgate Surgery
Novel Coronavirus Information and Update
Take a look at the link below for information on the Novel Coronavirus.
Friday, 6 December 2019: Phone lines down at Chestnuts Surgery
Due to a technical fault the phone lines at Chestnuts Surgery are not working. Patients calling the Surgery’s telephone number will be diverted to Hallgate Surgery where your call will be dealt with appropriately. Chestnuts Surgery is still open as normal.
Patients can still contact the Surgery using the Electronic Consultation System through the website or the Practice email address. If you have an urgent medical problem or need advice regarding your health please phone 111.
We are pleased to announce that Chestnuts and Hallgate Surgery are coming together!
This will lay the ground work over the next 9 months to prepare us for an extension planned to the King Street Site
For more information please see the patient communications in the PDF below.
Hallgate & Chestnuts Surgery Merger
From the week commencing the 1st of July 2019 our practices will be offering some extended access appointments to support you outside of the core hours 8am - 6.00pm
We will have a mixture of Practice Nurse Telephone Appointments , Nurse Practitioner Telephone Appointments (Minor illness and Injury Advice) and Face to Face Health Care Assistant Appointments
Patients at Hallgate and Chestnuts surgery have an option to book at either site so this is not restricted to your own surgery to offer more availability to you.
These clinics will be held on Tuesdays and Thursday mornings from 7.30 - 8am routinely (This may change when staff are on holiday and start from 7am Tuesday / Thursday or 7.30-8 on Wednesdays )
Please ask for more information at reception to book or if you have an questions.
| || |
|Monday||8:30am - 6pm|
|Tuesday||7.30am - 8am (Extended Access Only at Chestnuts Surgery) 8:30am - 6pm|
|Wednesday||8.30am - 6pm|
|Thursday||07.30am - 8am (Extended Access Only at Hallgate and Chestnuts Surgery) 8:30am - 6pm|
|Friday||8.30am - 6pm|
Practice Annoucement- Access / Format Changes
Historical Practice Announcement for clinic changes